OUR COMMITMENT TO PRIVACY
THE INFORMATION WE COLLECT
When you visit our site, we collect two types of information: the personal information you actively choose to disclose (Active Information) and information not visible to you that arises out of your browsing of our site (Passive Information). Please note that Passive Information is collected on an aggregate and anonymous basis.
PERSONALLY IDENTIFIABLE INFORMATION
Personally Identifiable Information is information that identifies and is reasonably linked to you.
When you register to become an authorized reseller of our products or services, we will collect Personally Identifiable Information (such as name, address, email address, and telephone number). This Personally Identifiable Information is securely stored and may be accessed on our website. You are assigned an identification number and select your own password—both are needed to enter the site and to access your contact information. Please safeguard your password in a secure location as we are not responsible for breaches into the system when access is willingly provided.
When you place an order for products or services, we collect Personally Identifiable Information (such as name, contact and billing information, credit card, and other transactional details). We use this information to deliver your order, process payment, and communicate the status of your order. This information is not available for external use.
CREDIT & DEBIT CARD STORAGE
Credit and debit card information collected at registration and/or for product orders is used only to process payment for the transaction and is not retained on our site. You may, however, voluntarily elect to securely store multiple credit cards to be used for product orders.
SURVEYS & PROMOTIONS
Occasionally, you may voluntarily provide Personally Identifiable Information to complete surveys and questionnaires or to participate in user polls. We use this information to improve our products and services, as well as to ensure that we’re providing accurate disclosures. We may also use your Personally Identifiable Information to send you newsletters and other marketing information that relate to your preferences. You may customize your marketing preferences or let us know if you do not wish to receive any promotional materials by adjusting your Subscriptions & Email options on the site.
ACTIVE INFORMATION YOU CHOOSE TO PROVIDE
In order to gain use of the site (become a user), we require you to disclose the following information: Name, address, and phone number We use Secure Socket Layer (SSL) encryption to protect the transmission of the information you submit to us when you use our secure online forms. The information you provide to us is securely stored.
We store and collect various types of passive information on an aggregate and anonymous basis. This information may include such technical information as it pertains to your Internet Protocol (IP) address, your device operating system and browser type, cookies, and an address of a referring website or any other path you take to reach our website as described in greater detail below.
This refers to information that does not, by itself, identify you as a specific individual. Such information would include the Uniform Resource Locator (URL) of the website that referred you to our site, your IP address (a number automatically assigned to your computer whenever you surf the web), your operating system and browser type, and any search terms that you enter on our site. Our web server aggregates this information in order to monitor the level of activity on our site, evaluate its effectiveness, and improve the content of our site in order to make your visit an easy and enjoyable experience.
We may collect, compile, store, publish, promote, report, or otherwise disclose or use any Aggregate Information, provided that such information does not personally identify you. We do not correlate any Personally Identifiable Information with the Aggregate Information that we collect on our site. If we do correlate any Aggregate Information to you, it will be protected like any other Personally Identifiable Information under this Privacy Statement.
WHAT IS A COOKIE?
Cookies are a feature of web browser software that allows web servers to recognize the computer or device used to access a site. They are small pieces of data stored by a user’s browser to simplify subsequent interactions with the site. This makes it easier for the user to move from site to site and to complete transactions over the internet. Cookies are in place to make your online experience easier and more personalized.
Our site utilizes cookies to collect information about how our site is used. Passive Information gathered may include the date and time of visits, the site pages viewed, time spent at our site, and the sites visited just before and just after visiting our site. If you do not wish to transmit cookie information about yourself, you may turn off the cookie function in your web browser.
Our site’s servers also automatically identify your computer by its IP address, which is a unique string of numbers that are assigned to your computer by your Internet Service Provider. The IP address may be used to address problems with our server or to gather broad demographic information about our users. We passively collect your IP Address.
HOW WE USE THE INFORMATION COLLECTED
Broadly speaking, persons we employ directly, or as contractors or agents at our direction, use Active Information for purposes of administering our core business functions, such as the fulfillment of orders or services, the furnishing of customer care and support, and supplying the availability of other products or services we think might be of interest to our users.
We use Passive Information to gather details about our users and to enhance our site to make it easier, faster, and friendlier for users. Additionally, cookies help us better understand the usage pattern of the people that visit our site, which helps us improve our services. Passive Information may result in your viewing of particular advertising based on your user habits.
We reserve the right to use Active and Passive Information in order to prevent, detect, and investigate fraud, security breaches, or any other potentially prohibited or illegal activity.
We may use any Active Information or Passive Information provided to contact you about various changes to our site, new services, features, or products we offer. If at any time you do not wish to receive such information, you may opt-out of doing so by adjusting your email settings in the back office of the website.
YOUR INFORMATION RELATING TO HYPERLINKS
You might be able to access other websites through our site via hyperlinks. When you do so, you are subjecting yourself to their privacy policies and data collection. Please read the privacy policies of those sites to ensure you agree with the terms.
RECEIVING & SHARING OF INFORMATION FROM & WITH THIRD PARTIES
We reserve the right to receive information about you from other third-party sources that help us update, expand, and analyze our records and identify new customers. Furthermore, we may share personal information necessary to the prevention of fraud, illegal activities, and security breaches. Because of this, it’s possible some of your personal information may be shared with fraud prevention agencies. If false or inaccurate information is provided and fraud is identified, details of this fraud may be passed on to these agencies. Likewise, law enforcement and governmental agencies may access and use certain information pursuant to any law, regulation, or subpoena. This applies to information as it relates to both open and closed accounts.
Additionally, third parties who perform services for us as it relates to security, payment, etc. (such as internet service providers, credit card processors, and merchant banks) may also have access to your information in the performance of such necessary services.
Finally, we may disclose anonymous information about user habits to third-party advertisers on our site. Should we buy or sell assets of our company, another company may need to review our company’s assets, which might include your information, to make business decisions as to whether to acquire such assets.
HOW WE SECURE ACTIVE & PASSIVE INFORMATION
We secure your submitted personal information by using reasonable efforts to prevent unauthorized access or disclosure, or accidental loss of Active and Passive Information. Individual postings on this site, and other communications to our office via email or standard mail, may not be secure unless we advise you that security measures are in place prior to your submission of information. Therefore, if you choose to communicate with us through these means, you are assuming the risk of doing so and we respectfully request that you do not send or post sensitive information through these means.
ACCESSING & CORRECTING YOUR INFORMATION
We take reasonable measures to ensure that any Personally Identifiable Information we collect on our site is accurate, current, complete, and reliable for its intended use. If you wish to update or otherwise correct Personally Identifiable Information provided to us, you may edit your information online.
PROTECTING YOUR INFORMATION
We acknowledge your trust and are committed to take reasonable steps to protect Personally Identifiable Information provided from loss, misuse, and unauthorized access. We utilize physical, electronic, and managerial processes to safeguard and secure your information.
It is your responsibility to safeguard the password you use to access our site and to promptly advise us if you ever suspect that your password has been compromised. We strongly encourage you to change your password regularly to prevent unauthorized access. Because your identification number and password are specific to you, you acknowledge sole responsibility for any and all use of our site conducted with your identification number and password.
LINKS TO OTHER WEBSITES
Links to third-party websites may be provided solely for your information and convenience or to provide additional shopping for various other goods and services through our merchant and services partners. If you use these links, you will leave our site. This Privacy Statement does not cover the information practices of those websites, nor do we control their content or privacy policies. We suggest that you carefully review the privacy policies of each site you visit.
CHILDREN'S PRIVACY PROTECTION
We take special care to protect the privacy needs of children and encourage parents to be an active participant in their child’s online activities. Our site does not target and is not intended for children under the age of 18, and we will not knowingly collect Personally Identifiable Information from them. If we discover personal data from a child through our site, we will eliminate that data. You may learn more about protecting children's' privacy online by visiting: https://www.ftc.gov/bcp/edu/pubs/consumer/tech/tec08.shtm.
CHANGES TO THIS POLICY
YOUR USE OF OUR SITE MEANS THAT YOU ACCEPT THE PRACTICES SET FORTH IN THIS POLICY. YOUR CONTINUED USE INDICATES YOUR AGREEMENT TO THE CHANGES.